Virtual assistants for
Virtual Assistants for E-commerce Brands
Less admin. More of the work that pays.
An e-commerce virtual assistant runs the daily operations of an online store: customer support tickets, order issues and returns, product listing creation and updates, Shopify and Amazon Seller Central administration, email and SMS campaign execution in Klaviyo, inventory and supplier coordination, and reporting. The founder sets the brand and the offers; the VA keeps the store running.
An online store never closes, and neither does its inbox. Every hour a founder spends on where-is-my-order tickets, listing edits, and supplier emails is an hour not spent on product and growth. Our e-commerce VAs run store operations inside your existing platforms, with AI handling the first line and a human owning the outcome.
Managed by VA Hub PRO. Fast replacement at no extra cost.
Updated
The VA Hub PRO model
We work inside the tools you already use
Not on the list? We learn it. Your VA is trained on your specific setup during onboarding.
What we actually do
What our e-commerce VAs handle
Customer support
Tickets answered from your macros and voice guide in Gorgias, Zendesk, or your helpdesk; escalations flagged.
Orders and returns
Order issues resolved, returns and exchanges processed per your policy, refunds prepared for approval.
Product listings
New products and variants created, descriptions and images updated across Shopify and marketplaces.
Marketplace admin
Amazon Seller Central cases, listing health, and reviews monitored and worked.
Email and SMS execution
Campaigns and flows built and scheduled in Klaviyo from your plan and templates.
Inventory coordination
Stock levels monitored, purchase orders prepared, suppliers and your 3PL chased.
Reviews and UGC
Review requests sent, responses posted, customer content organized for marketing.
Reporting
Daily sales, support, and inventory snapshots assembled in your template.
Human plus AI, on purpose
Support automation answers the easy half of tickets. The other half, the angry, the unusual, and the valuable, needs a person who knows your policies and your tone. Your VA supervises the AI first line, handles what it cannot, and keeps the macros and flows improving. That is the same human-plus-AI model we run everywhere.
Software we work in
Your VA works inside your storefront, helpdesk, marketing, and operations tools.
- Storefront and marketplaces: Shopify, WooCommerce, Amazon Seller Central, Etsy, TikTok Shop
- Support: Gorgias, Zendesk, Re:amaze, and your store's AI support layer
- Email and SMS: Klaviyo, Postscript, Attentive
- Operations and creative: ShipStation, your 3PL portal, inventory tools, Canva for listing and email assets
Your first 30 days
- Week 1: platform access under your permissions; macros, voice guide, return policy, and escalation rules documented
- Week 2: your VA runs support and order issues live, with you reviewing replies daily
- Weeks 3 and 4: listings, marketplace admin, and campaign execution added; the daily snapshot and weekly report start
Where the line is
Your VA executes from your brand, offers, and policies. Pricing, promotions, refund exceptions beyond policy, and supplier negotiations are decisions that stay with you; the VA prepares them and carries them out once decided.
E-commerce brands and online stores
Is this you?
Here is what you get.
Who this service is for
- Founders still answering support tickets at midnight
- Brands whose listings and inventory are always a week behind
- Stores scaling on Shopify and Amazon without an ops hire
- Teams that want Klaviyo campaigns to actually ship on schedule
What is included
- An e-commerce-operations-trained VA in your platforms and brand voice
- Support macros, returns, and listing SOPs documented for your store
- Shopify, marketplaces, and Klaviyo kept current and running
- Daily snapshot and weekly operations reporting
- Management and fast replacement by VA Hub PRO
Meet your operator
One accountable operator, backed by our team.
You are not renting hours. You are handing off a result to an assistant who owns it, trained before day one, working inside your software, and managed by VA Hub PRO so you never manage a freelancer again.
Vetted and background checked
Trained on AI tools and GoHighLevel before day one
Managed and quality-reviewed by VA Hub PRO
Replaced fast at no extra cost if it is not a fit
Every operator is
- Background checked and under confidentiality agreement
- Trained on AI tools and GoHighLevel before day one
- Fluent English, clear in writing and on the phone
- One accountable operator, backed by the VA Hub PRO team
- Managed and quality-reviewed, replaced fast if it is not a fit
Simple, managed pricing
Flat monthly plans, not per-task billing. Every plan includes vetting, training, day-to-day management, and fast replacement at no extra cost.
Part-time
$1,200/mo
20 hours per week
Full-time
$2,000/mo
40 hours per week
Managed by VA Hub PRO. Fast replacement at no extra cost.
Frequently asked questions
What does an e-commerce virtual assistant do?
An e-commerce virtual assistant handles customer support, order issues and returns, product listings, Shopify and Amazon Seller Central admin, Klaviyo campaign execution, inventory and supplier coordination, reviews, and reporting. Brand, offers, and pricing decisions stay with the founder.
Can a VA run our customer support?
Yes, within your macros, policies, and voice guide: tickets answered in Gorgias, Zendesk, or your helpdesk, order issues and returns handled, and escalations flagged. If you run an AI support layer, the VA supervises it and takes what it cannot resolve.
Do your VAs know Shopify and Amazon Seller Central?
Yes. Shopify administration and Amazon Seller Central (listings, cases, reviews, and account health) are the most common platforms our e-commerce VAs work in, alongside WooCommerce, Etsy, and TikTok Shop. Your VA learns your catalog and policies during onboarding.
Can they build Klaviyo campaigns?
They can execute: campaigns and flows built from your plan and templates, segments applied, sends scheduled, and results reported. Strategy and offer design stay with you or your marketer.
How do you cover time zones and weekends?
Standard coverage is business hours in the time zone you choose; automation covers first responses outside it. Extended or weekend support coverage can be scoped for high-volume stores.
Can the VA manage inventory and suppliers?
Yes: stock monitored, reorder points flagged, purchase orders prepared for your approval, and suppliers and your 3PL chased on timelines. Purchasing decisions and negotiations stay with you.
What about product photography and creative?
Listing and email assets can be produced in Canva from your templates and photos. Original photography and design direction can be scoped separately.
How much does an e-commerce VA cost?
VA Hub PRO runs on flat monthly plans, not per-task billing. Part-time is $1,200 per month for 20 hours a week and full-time is $2,000 per month for 40 hours. Every plan is managed: we vet, train, and supervise your assistant, and replace them at no extra cost if it is not the right fit.
Ready to hand this off?
Book a discovery call. We will map what you should delegate, what should be automated, and what it costs. No pitch you did not ask for.
Managed by VA Hub PRO. Fast replacement at no extra cost.
Discovery call this week. Your operator usually starts within about a week after.